Meridian Collective

Terms of Use

  1. Use and Legal Age

Please read our terms of use carefully. Your use of this web site and any of the services offered on this web site will be subject to the then current version of our terms available on this web site at the time of your use. If you do not accept our terms of use, you may not access our web site or use any of the services available via our web site

IN SOUTH AFRICA, YOU MUST BE A MINIMUM OF 18 YEARS OLD IN ORDER TO PURCHASE AND RECEIVE OUR WINES.  IF YOU ARE NOT 18, YOU MAY NOT USE OUR WEBSITE OR ORDER ANY PRODUCTS FROM US, WITHOUT YOUR PARENTS OR LEGAL GUARDIAN ADVANCE CONSENT.

  1. Ordering process

You may submit orders to us by completing our standard online order form and submitting same to us in the prescribed manner. Our web site ordering process will provide you with an opportunity to review the entire transaction, to correct any mistakes and to withdraw from the transaction before finally submitting your order.

If you do not receive a confirmation notice after submitting your order, or if you experience an error message or service interruption after submitting your order, you should confirm with us whether or not your order has been received and processed. Only you may be aware of any problems that may have occurred during the ordering process.

  1. Description and pricing of products

We try to ensure that all wines that appear on this web site are displayed and described completely and accurately.

The supply of wines (including pursuant to any special promotion) displayed or made available via this web site depends upon the availability thereof. All prices displayed on this web site are in South African Rand and apply only to delivery in the Republic of South Africa.

We may without prior notice change the price, discontinue the availability or change the description of products or special promotions that are displayed on or made available via this web site. Special promotions may be subject to certain additional terms and conditions which will be clearly set out.

All prices indicated as applying to wines on this website include VAT.

All prices indicated as applying to products on this web site will be exclusive of delivery fees which will be charged separately.

  1. Payment

We will only deliver wines to you once we have received full payment of the purchase price.

You will be required to provide the necessary payment account details (such as credit card details) and to authorise payment of the amounts payable for the products ordered when submitting your order.

By submitting an order to us, you authorise us to debit your designated account with the relevant amounts due for the products ordered. Such authorisation will allow us to obtain payment at any time after our acceptance of your order, although such acceptance may be prior to our delivery of such Products. Should we be unable to duly effect such payment for any reason your order may be cancelled. You warrant that you are duly authorised to make payments from the account designated by you. You also authorise us to pay all amounts to be refunded to you into such account.

  1. Delivery

Cost
We charge a flat rate of R90, no matter what the size of your order is, or where your delivery address is within South Africa.

You will get your delivery free when you treat yourself to great wines worth over R1500!

Times
We have a partnership with Globeflight who will arrange delivery of your wines straight to your door.  The standard delivery time is 3 working days. If you live further than the main cities, then allow some additional time.

International
Unfortunately, we currently only service online orders within South Africa, but because we want to enable you to enjoy our amazing selection of wines wherever you are, we invite you to contact us directly at collective@groupmeridian.co.za.  We will then look for a solution with our local partners or airfreight companies.

  1. Return & Refunds

Error or Breakages
Before the driver gets back on the road, we advise you to check that the right bottles have reached your door and that they are all in good condition.  Alternatively, check your order reference number and contact our Customer Service within 10 working days from the date of receiving your wines. We are here for you via email or by telephone from Monday to Friday (8:00am – 5:00pm) and will solve any kind of delivery issue as fast as possible.

Refund
Once we get your bottles back, our team will proceed the full refund, within 7 working days, into your bank account.

Cancellation
If you have changed your mind, no problem, you have 10 working days to contact our Customer Service. We will arrange the collection of your order that must be in its original packaging and undamaged in any way. We will then process a full refund less 10% handling fee on the value of the returned wines.

Customer Service contact details:
– 0861 113 959
collective@groupmeridian.co.za

We are very confident in the quality of the wines we are offering but if you are ever dissatisfied with the standard of the products or services you have received, we would like to fix it and therefore we encourage you to communicate your complaint directly to me, the Manager, Lise Chapelier – lise.chapelier@groupmeridian.co.za.

  1. Data Protection

At Meridian Collective we respect your privacy and any contact information you provide is only used to advise you when we have special deals on offer.

Your payment details are processed on a secure payment page.   We will try to ensure that sensitive payment information (such as your credit card details) provided to us are suitably protected. For such purposes we will implement reasonable security measures which may include cryptographic techniques to protect such information. However, we cannot guarantee the absolute security of any information you transmit to us or that is transmitted to you or any other person.

General Conditions of Use of Website

Notwithstanding that this site may contain links to third party web sites and that some third-party web sites may contain links to this site we do not control, endorse or approve the activities or content of any such third-party web sites. Please contact the relevant web site proprietor if you have a complaint about the activities or contents of a third-party web site.

Proprietary rights (including without limitation, the trademarks, copyright and patent rights) in the components of this site belong to us and our licensors, including in the compilations, collective works and derivative works created incorporating the content of our users. The individual content you may submit will remain your property, but you grant us an irrevocable, perpetual, worldwide, transferable, sub-licensable and royalty-free license to use such content free from any restriction and on the basis as if we were the owners thereof, including by modifying, reproducing, compiling, publishing, publicly performing, distributing, broadcasting and promoting it.

The downloading and use of data contained on this web site is done at your sole discretion. You should independently verify the completeness and reliability of information provided on or via this site. Also be aware that viruses or code which may have a harmful effect on your computer system could be transmitted to you. You are responsible for implementing suitable protection mechanisms to prevent such harm from occurring

Liability

IN NO EVENT WILL OUR AGGREGATE LIABILITY FOR THE CLAIMS ARISING IN CONNECTION WITH ANY ORDER EXCEED THE PART OF THE PURCHASE PRICE ACTUALLY RECEIVED FROM YOU PURSUANT TO SUCH ORDER FOR THE PRODUCT THAT IS MOST CLOSELY CONNECTED TO THE CLAIMS, IRRESPECTIVE OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, STATUTE OR DELICT, INCLUDING FOR NEGLIGENCE), SAVE TO THE EXTENT THAT SUCH LIABILITY CANNOT BE EXCLUDED BY LAW.

WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSSES OF ANY KIND WHATSOEVER ARISING IN CONNECTION WITH ANY ORDER (WHETHER IN CONTRACT, STATUTE OR DELICT, INCLUDING FOR NEGLIGENCE), SAVE TO THE EXTENT THAT SUCH LIABILITY CANNOT BE EXCLUDED BY LAW.

PLEASE NOTE THAT PRODUCTS MAY HAVE DEFECTS AND ARE SOLD “AS IS”. PRODUCTS MAY IN CERTAIN CIRCUMSTANCES BE HAZARDOUS TO YOUR HEALTH. IT IS YOUR RESPONSIBILITY TO ASCERTAIN WHETHER OR NOT PRODUCTS ARE SUITABLE FOR YOUR PARTICULAR REQUIREMENTS

General 

Use of this web site is subject to the laws of the Republic of South Africa, and the exclusive jurisdiction of the Western Cape High Court, Cape Town provided that if any South African Magistrate’s Court has competent jurisdiction over your person to adjudicate on any dispute arising from or in connection with these terms of use, such Magistrate’s Court will also have jurisdiction to adjudicate the dispute notwithstanding that the amount in dispute may exceed such court’s jurisdiction. You agree to accept service of legal process at the addresses you may provide to us when you use or subscribe to our web site services.

These terms of use and the terms incorporated herein by reference and the relevant terms implied herein by applicable law constitute the entire agreement between you and us with respect to this site, the services offered here and any products and services acquired through this site. These terms of use shall override any contrary terms or conditions incorporated by you in your communications with us and any such conflicting terms or conditions will not form part of the agreement concluded between us.

Our failure to enforce any provision of this agreement strictly will not be construed as a waiver of any provision or right. In the event that a portion of this agreement is held unenforceable or invalid by any competent authority, the unenforceable portion will be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties, and the remainder of the provisions will remain in force and effect to the fullest extent permitted by the law.

You may not subcontract, cede, delegate, transfer or assign any of your rights, obligations or duties hereunder to any other person without our prior written consent. We may cede, delegate, transfer and assign our rights, obligations and duties hereunder to any other person.

We will be excused from a failure to perform or delay in performance of our obligations hereunder if and to the extent that circumstances outside our reasonable control prevent or delay such performance.

Age Verification

Are you of legal drinking age?